Refund Policy

Last updated: August 11, 2026

This policy applies to paid subscriptions and credit purchases made directly through MaxMini Video.

Credits and subscriptions

Because AI generation incurs immediate processing costs, used credits and completed generation charges are non-refundable except where required by law. Unused credits do not have cash value and are governed by the expiration or renewal terms shown with the applicable plan.

You may cancel a recurring subscription before its next renewal to prevent future charges. Cancellation does not normally refund the current billing period, and access continues according to the terms shown in your account.

Billing errors and exceptional cases

Contact us promptly if you believe you were charged more than once, charged after a timely cancellation, or could not receive purchased credits because of a verified service error. We will review eligible requests individually. Approved refunds are returned to the original payment method, subject to payment-provider processing times.

Nothing in this policy limits refund, cancellation, or withdrawal rights that cannot legally be excluded in your jurisdiction.

Requesting a review

Email support@maxmini.video with your account email, transaction identifier, charge date, and a short description of the issue. Do not send passwords or full payment-card numbers.