MaxMini Video support
Get help with an existing request
Open a support ticket after signing in, or email support@maxmini.video. Include the relevant job or payment reference, approximate time, selected model and visible error. Never send passwords, verification codes or full card details.
No models or controls appear
Wait for the model list to load, check your connection and reload once. Sign in again if your session expired. If the list stays empty, do not purchase a plan solely to troubleshoot it: report the page, browser and time so we can check availability. A screenshot is useful if it contains no private media.
A reference will not upload
Check the chosen model's input requirements and the file type and size shown by the tool. A file extension alone does not prove compatibility. Try one smaller valid file, keep the original and avoid repeatedly submitting duplicate requests. Only upload media you are authorized to use.
The job is queued or taking longer
Queue and processing time depend on the provider and settings. Check the job already created before submitting another one. Reloading the page should not require paying for the same request again. Save the job identifier for support; do not share private result URLs publicly.
Failure, rejection and reserved credits
A request can fail because of provider errors, unsupported inputs, service restrictions or content review. Check its final status and your credit history. Definitively failed jobs should release their reserved credits. If a status remains uncertain, support may need to reconcile it before deciding the outcome. A successful output that differs from personal taste is not automatically a failed service.
Payment, plans and cancellation
Check the amount, currency, included credits, expiry and renewal terms before paying. Cancel a recurring plan through the available account controls before the next renewal. Refunds are handled separately from failed-generation credit releases. Report duplicate charges or missing purchased credits with the transaction reference.
Results, rights and privacy
Review and download completed results you want to keep. Account deletion or media removal may have consequences that cannot be undone; contact support if you need help understanding them. Do not submit another person's private information or likeness without authorization. See Privacy, Terms and Content rules.
A useful bug report
Tell us the page URL, browser, operating system, what you expected, what happened and the approximate time. Screenshots of controls and errors are usually more useful than sending the original media. We do not guarantee a fixed response time or a particular model's availability.